Refugee Protection Watch’s Call to Action: Making ‘Accountability to Affected Populations’ Reality in Humanitarian Response

Despite increasing commitments and standards to the notion of ‘Accountability to Affected Populations’, its implementation has been proven challenging for the aid sector’s prominent actors. This is no exception for UNHCR, the UN Refugee Agency, as Upinion’s engagement with Syrian refugees in Lebanon clearly illustrates a disconnect between people’s perceptions and the humanitarian organisation’s intentions to be accountable and inclusive.

In response to affected populations’ growing discontent with UNHCR services, Upinion and its partners 11.11.11 and Basmeh & Zeitooneh for Relief and Development of the Refugee Protection Watch (RPW) coalition, spoke with individuals familiar with UNHCR services, seeking their feedback and recommendations. We are offering a sneak peek of the results ahead of the official publication of the report later this week. Please read our new blogpost below.